Cancellation Policy

Cancellation by Guest

  1. Ticket Required Activity

    An Activity Agreement may not be cancelled for any activity that requires a ticket.

  2. Other Activities

    If a Guest cancels an activity that does not require a ticket, the following cancellation fee shall be charged:

Cancellation Date Cancellation Fee(Ratio to Activity Price)
30 days or more before the activity date: 30%
From 14 to 29 days before the activity date: 50%
From 7 to 13 days before the activity date: 80%
From the activity date to 6 days before the activity date:
Cancellation without notice:
100%

Cancellation by Guide

  1. A Guide may not cancel an Activity Agreement for his/her convenience; provided, however, that, in the case of a force majeure, Article 16.2 of the “WOW U” Terms and Conditions of Use shall apply.

  2. If a Guide cancels an Activity Agreement upon obtaining a Guest’s consent, the Guide shall pay the Company the amount equivalent to the relevant activity price as a penalty.

  3. If a Guide cancels an Activity Agreement for any reason other than those specified in the proviso to Article 2.1 or the preceding paragraph (including cases where the Guide fails to carry out the activity without permission), the Guide shall pay the Company three (3) times the relevant activity price as a penalty.